Services
CUSTOMER SERVICES
Cedar Point Communications provides a consistent set of base services to our customers and our partners that accelerate the deployment of SAFARI C3™ switches. These services are tailored to the needs of each customer or partner and they allow organizations to leverage the professional services expertise of Cedar Point.
We offer project management services to oversee, guide and coordinate the deployment or upgrades of SAFARI C3 platforms, and we offer installation services for configuring SAFARI C3 switches and implementing capacity upgrades. Cedar Point also offers a wide range of services that are available a la carte, including:
- Onsite support
- Remote support
- Configuration changes
- Customized MOPs
- Migration Support
- Site audits
- Monitoring/surveillance
- Maintenance window activities
- Switch audits
- XML dial plan conversion/updates
Cedar Point also offers interoperability feasibility, planning and testing between SAFARI C3 switches and the following technologies:
- MTAs (NCS or SIP)
- GR303/V5.2 DLCs
- Signaling and media gateways
- SIP endpoints, i.e. phones, feature servers and voicemail servers
Interoperability testing is also provided for line and trunk side T1, T3 DS3 equipment or networks as well as for other relevant network equipment. To find out more about Customer Services offerings from Cedar Point, contact your Cedar Point representative or send an email to info@cedarpointcom.com.